Frequently Asked Questions
Find answers to common questions about our products, ordering, and delivery.
General
Yes. We focus on using high-quality natural ingredients and avoid unnecessary harsh chemicals wherever possible. Our skincare is organic, and all other products are natural.
Yes — our serums are our moisturisers. They are designed as an all-in-one solution that hydrates, nourishes, and supports the skin while simplifying your skincare routine. Each serum works as a 3-in-1 product: a day moisturiser, night treatment, and eye treatment — all in one bottle. Oil works with oil.
Yes, our products are cruelty-free and are not tested on animals.
Yes, our products are suitable for sensitive skin as they contain no artificial or harsh ingredients. Can recommend the Rejuvenating serum for sensitive skin on the face.
Our formulations are created with a focus on gentle, skin-friendly ingredients with no harsh additives.
Results vary from person to person, but many clients notice improvements within 2–6 weeks with consistent use.
Yes, you can except for our skimming products , such as Toning Oil and Slimming Tea.
Yes. Our products are designed to complement one another as part of a complete wellness and skincare routine.
Absolutely. Our skincare and wellness products are suitable for both men and women.
Watch the space - men’s range coming.
Watch the space - men’s range coming.
Store products in a cool, dry place away from direct sunlight.
Skincare FAQs
Cleansers & Moisturisers
We recommend cleansing only at night and in the morning splash with water, followed by a Toner.
Yes. Hydration is important for all skin types, including oily skin. Proper hydration can actually help balance oil production.
Our nourishing moisturisers, such as Hydrating Serum, Ultra Hydrating serum, Honey Scrub, Body Butter and Coffee Bidy Scrub.
Yes, our Leila & Co range is our teen range. We offer gentle skincare suitable for teens, especially for balancing oily skin, breakouts, and building healthy skincare habits.
Anti-Aging & Skin Concerns
Our collagen support products, hydrating serums, facial oils, and active skincare products are designed to help improve hydration, elasticity, and the appearance of fine lines. Notox Serum is great for trying wrinkles comibined with our RF Device and/ or Dermaroller.
Our skincare range may help support clearer skin by balancing oil production and supporting skin health. Consistency is key.
Our Leila & Co range is suitable for treating acne.
Our Leila & Co range is suitable for treating acne.
We have a Light & Bright Serum to treat pigmentation. Followed by our chemical free sunscreen.
Yes, but be mindful we also still need Vit. D to survive. A low spf that is chemical free is important.
Body Care FAQs
Body Butter
Absolutely. Daily use is recommended, especially after bathing or showering.
Is your body butter greasy?
Our body butter is rich and nourishing while still absorbing beautifully into the skin.
Is your body butter greasy?
Our body butter is rich and nourishing while still absorbing beautifully into the skin.
Supplement FAQs
Collagen
Collagen may support healthy skin, hair, nails, joints, and overall skin elasticity.
Most people notice benefits after 4–8 weeks of consistent daily use.
Yes, collagen is designed for daily use as part of your wellness routine.
Our collagen doesn’t change the taste of your coffee.
Gut Health & Wellness
Gut health plays a role in digestion, immunity, skin health, energy levels, and overall wellbeing.
Probiotics may support healthy digestion, gut balance, immunity, and skin health.
Moringa is rich in antioxidants and nutrients and may support energy, immunity, and overall wellness. It is your multivitamin.
Black pepper helps improve the absorption of turmeric’s active compound, curcumin.
No. Supplements are designed to complement a balanced diet and healthy lifestyle.
Orders & Shipping FAQs
Yes, we offer delivery throughout South Africa.
Delivery times vary depending on your location, but orders are typically delivered within a few working days.
Once your order has been dispatched, tracking details will be provided where applicable.
Please contact us as soon as possible with photos of the damaged item so we can assist you.
Agent & Business FAQs
Yes. We are always looking for passionate individuals to join the LovisaLife family.
No. Experience is helpful but not essential — we provide guidance and support.
You can contact us directly through our website or social media platforms to find out more.
Yes. Agents earn income through product sales and growing their client base.
Workshops & Events FAQs
We offer skincare workshops, wellness talks, anti-aging education, menopause talks, teen skincare workshops, and women’s empowerment events.